Managers are often hired and promoted based on
their abilities to solve problems and make appropriate decisions. Managers must apply
problem solving and decision making skills daily to tactical, strategic and human business
problems. Their decisions must be defensible in what are often highly politicized business
environments. Managers who can solve problems and make decisions in a fashion that is not
only creative and intuitively sound, but also logical, systematic and defensible will give
your organization a competitive advantage.
In Problem Solving and Decision Making Skills,
managers will learn skills and techniques to help them:
- Determine which problems warrant team as opposed to individual effort
- Use a six-step, systematic approach to solving problems
- Enroll others in the problem solving process and, when appropriate,
build consensus for their decisions
- Know when to apply one of three different decision making techniques
with one of three different styles
- Form problem solving teams with the right people on board
- Handle personnel-related problems in a way that acknowledges
organizational objectives as well as the feelings of those involved
- Foster creativity and take advantage of the human potential available
in the problem solving teams in which they participate
- Use decision making tools which can be shared with others to increase
problem-solving ability within their departments back on the job
Problem Solving and Decision Making Skills
is taught in two days with up to 20 participants. In addition to instructor commentary,
this highly-interactive program utilizes action learning techniques such as group
discussions, case studies, and experiential exercises to convey learning points. An action
planning module at the conclusion of the course helps ensure that participants will apply
their newly acquired skills once back on the job.
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